Aegis Informatics Private Limited, a New Delhi based enterprise was established in 2008, with the vision to provide world class quality Telephone Call Recorders and GSM Voice Terminals. Over the glorious 10+ years of history, it has made its PAN Indian presence and also flying its wings to cater the Overseas market with the philosophy of Make in India.
It has become pivotal for Share Trading and broking companies to be in compliance with the RBI guidelines for its services and reach to remote locations with its new offers now and again. AIPL newly launched GSM Voice Terminal XN520 TURBO with Web based software abridge the gaps in this segment and improvise working process with the next generation features such as standalone call recording as well as web based recording of conversations, Centralized management software (CMS) for administration for multiple locations, Voice Broadcasting for new offers, Auto dialing, bulk SMS for offers and many myriads of other features. Aegis GSM Voice Terminal innovation is utilized broadly for the gold loan Services, personal loans, insurance services, mutual funds, microfinance part to viably oversee customer confronting exercises over numerous correspondence channels.
Call recording: Market competition has lowered down the prices of GSM based call services and in future, is near to replacing service providers of analog and digital lines owing to bad maintenance and installation services at remote locations or less developed areas in India. Moreover, also adding futile amount on expenditure side in balance sheets. Aegis GSM Voice Terminal XN520 TURBO not only maintain the record to be in legal compliance, but also to improve the quality of calls and upgrade the skills reps, capture missed calls or other details, track information regarding customers and enhance customer service. Our web based software not only offer dynamic searching facility of call logs but also manages the logs of multiple location at a centralized place.
Voice Broadcasting: Voice Broadcasting is an attribute which will broadcasts a voice message to innumerable of customers in short while. It’s the need of the hour to deliver the message short and concise so that it can hit the bullseye. Also, arranging a large number of representatives which also means substantially high investment; and manually delivering the message is monotonous task and can create ambiguity among the clients. Aegis has especially designed economical feasible voice terminal for Share Trading Firmss with voice broadcasting feature to spread their offers to their customers.
Call Routing: Arranging gateways to route the calls to specific department is a costly affair. Providing pertinent business solution for any problem is among the core values of Aegis. Newly developed GSM Voice Terminal XN520 TURBO brings the call routing service, which also fits share trading companies very well. GSM Voice Terminal XN520 Series with the feature of call routing directs the calls to department concern’s mobile phones by pressing numeric key such as “1 2 3…” for customer’s convenience, better management and delivering relevant information regarding services without wasting any time.
POP-UP: Every time when call representative of share trading firms receives the inbound calls, its vital for agent to handle the call efficiently. These pop-ups will illustrate the information regarding the caller such as caller id, name, phone number ,Customer id and provide agents the provision where they can add remarks for future reference. Hence, this lessens call handling time, results into customer satisfaction, which proportionally add value to business. Besides this, pop-up characteristics like adding remarks provide an ease to filter out the desired data.
Bulk Messaging: This newfangled feature can trigger messages to pre uploaded contacts with one go by using web based software attached to the AIPL’s GSM Voice Terminal hardware. Every time the user can customize the message with latest offers. For Instance, To keep their customers updated about latest service offerings becomes vital to fetch the customers.
Auto Dialer: The process of outreaching to thousands of customers by share broking companies manual dialing is time consuming and tedious task. Most of share trading firms have their own call centers and perform outbound calls. It becomes imperative for these organizations perform their tasks efficiently and smartly. So, Auto dialer is innovating solution that is operationally and economically feasible for especially NBFCs as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.
Beside these main features XN520 Turbo have provision of multi-party conference ,Click to Call , Voice Mail, Welcome Message for incoming calls and unwanted calls blacklist facilities
It has become pivotal for Share Trading and broking companies to be in compliance with the RBI guidelines for its services and reach to remote locations with its new offers now and again. AIPL newly launched GSM Voice Terminal XN520 TURBO with Web based software abridge the gaps in this segment and improvise working process with the next generation features such as standalone call recording as well as web based recording of conversations, Centralized management software (CMS) for administration for multiple locations, Voice Broadcasting for new offers, Auto dialing, bulk SMS for offers and many myriads of other features. Aegis GSM Voice Terminal innovation is utilized broadly for the gold loan Services, personal loans, insurance services, mutual funds, microfinance part to viably oversee customer confronting exercises over numerous correspondence channels.
Call recording: Market competition has lowered down the prices of GSM based call services and in future, is near to replacing service providers of analog and digital lines owing to bad maintenance and installation services at remote locations or less developed areas in India. Moreover, also adding futile amount on expenditure side in balance sheets. Aegis GSM Voice Terminal XN520 TURBO not only maintain the record to be in legal compliance, but also to improve the quality of calls and upgrade the skills reps, capture missed calls or other details, track information regarding customers and enhance customer service. Our web based software not only offer dynamic searching facility of call logs but also manages the logs of multiple location at a centralized place.
Voice Broadcasting: Voice Broadcasting is an attribute which will broadcasts a voice message to innumerable of customers in short while. It’s the need of the hour to deliver the message short and concise so that it can hit the bullseye. Also, arranging a large number of representatives which also means substantially high investment; and manually delivering the message is monotonous task and can create ambiguity among the clients. Aegis has especially designed economical feasible voice terminal for Share Trading Firmss with voice broadcasting feature to spread their offers to their customers.
Call Routing: Arranging gateways to route the calls to specific department is a costly affair. Providing pertinent business solution for any problem is among the core values of Aegis. Newly developed GSM Voice Terminal XN520 TURBO brings the call routing service, which also fits share trading companies very well. GSM Voice Terminal XN520 Series with the feature of call routing directs the calls to department concern’s mobile phones by pressing numeric key such as “1 2 3…” for customer’s convenience, better management and delivering relevant information regarding services without wasting any time.
POP-UP: Every time when call representative of share trading firms receives the inbound calls, its vital for agent to handle the call efficiently. These pop-ups will illustrate the information regarding the caller such as caller id, name, phone number ,Customer id and provide agents the provision where they can add remarks for future reference. Hence, this lessens call handling time, results into customer satisfaction, which proportionally add value to business. Besides this, pop-up characteristics like adding remarks provide an ease to filter out the desired data.
Bulk Messaging: This newfangled feature can trigger messages to pre uploaded contacts with one go by using web based software attached to the AIPL’s GSM Voice Terminal hardware. Every time the user can customize the message with latest offers. For Instance, To keep their customers updated about latest service offerings becomes vital to fetch the customers.
Auto Dialer: The process of outreaching to thousands of customers by share broking companies manual dialing is time consuming and tedious task. Most of share trading firms have their own call centers and perform outbound calls. It becomes imperative for these organizations perform their tasks efficiently and smartly. So, Auto dialer is innovating solution that is operationally and economically feasible for especially NBFCs as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.
Beside these main features XN520 Turbo have provision of multi-party conference ,Click to Call , Voice Mail, Welcome Message for incoming calls and unwanted calls blacklist facilities
