Advanced feature of Call Recording for Banking and finance Companies

A majority section of banking and financial establishments needs a call recording framework to monitor quality service, improve employee’s performance, reduce frauds, resolve disputes and prevent lawsuits.  Our Aegis GSM Voice Terminal XN520 TURBO advance generation features such as call routing, welcome message, click to call, Auto dialer, Voice broadcasting can efficiently improve the operational functioning of the work environment by many folds and cut the expenditure figure from the annual budget as well. Aegis GSM Voice Terminal innovation is utilized broadly for the Banking and Financial Services part to viably oversee customer confronting exercises over numerous correspondence channels. Industry parts commonly incorporate; Investment Property; Financial Planning and Advice; Lending; Banks and Credit Unions; Superannuation; Managed Funds; Accounting; and Tax Specialists.

Case study:

Auto Dialer:

Manually dialing a thousand of customers for the purpose of sharing investment plans, offering and spreading awareness for new schemes like mutual funds plans, organizing customer feedback response is always tedious task. An auto dialer feature in Aegis Software is operationally and economically feasible for especially banking and finance sector as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.

Telephone Call Recording:

Market competition has lowered down the prices of GSM based call services and in future, is near to replacing service providers of analog and digital lines. Aegis GSM Voice Terminal XN520 series Turbo model is well suitable for the banking and finance sector with its future driven features to match the requirement of customers. GSM Voice Terminal helps to limit liability by building cooperation with clients. Aegis software resolves stalemates, disposing of disagreements about who said what.

Call Routing:

Arranging gateways to route the calls to specific department is a costly affair. Providing pertinent business solution for any problem is among the core values of Aegis. Newly developed Voice Terminal also brings the call routing service, which also fits the banking and financial sectors and will cut the expenditure of any organization.

Example: ‘Prudent investors’ is one of the eminent financial service providers and investment solution providers. They are all around perceived for their well thought accurate decisions for corporates, establishments and retail investors. With more than 200 workplaces crosswise over India, “Prudent investors” has established strong presence in this sector.

Real time and pertinent client interaction are significant aspects in financial sector. In spite of applying numerous measures, “Prudent investors” were unfit to streamline their general client communication. Reason, a customary landline telephone framework, owing to face following challenges:
•    ignorant regarding calls they missed from clients.
•    Manually transferring of calls into relevant department
•    Person of concern out of city for office work

With an end goal to offer antidote for all the mentioned impediments, Prudent investors got themselves GSM Voice Terminal XN520 Series with the feature of  IVR calling system to direct the calls to person of concern’s mobile phones and managing these through centralized software with all details of missed calls.

Find out the facts about voip recording as to enhance the data security

Voice recording can help retaining customers and services whereas voip call recording reduces use of extra equipments at the same time for the same purpose.

Before I move further on the topic that can help many businesses and individuals who are entrepreneurs and looking for some solution in call recording in their own fields. Here we will see what is voip? What is voip call recording? How does it work?

Voip refers to voice over internet concord or in other calling service via high quality internet service and the amazing news is that these calls can be recorded as well. Recording resolutions actually help in solving many issues with those audio conversations that can be done within the company, staff, clients, sellers and many more.

Voice recording can be useful in many different ways with voip through its outcast way where voip call recording tool helps in sharing important information which can be later reviewed or analyzed as per desired or convenience. Once recording is activated as per preferred line for inflow and outflow calls where the application can be archived either manually or automatically into different formats from the extension. However calls can be recorded and stored in the cloud basis on the system and network provider via voip call recording application.

•  If you are an entrepreneur or own a firm then I guess you know how important is it to maintain the privacy in a business that is either related with the processing of an organization or customer details. With the help of voice recording you can actually get the opportunity to explore the new way of offering customer service by following the appropriate guidelines regulated by the government in order to run a smooth business transaction.

•  Installing those long connectivity wires separate and then internet connections can be overcome with the help of voip call recording solutions via customized settings.

•  You can instantly review the recordings with the latest voip technology that also let you settle many of the queries being raised by the customers on the calls related to any transaction or service.

•  Extenuating supervisory fines of keeping the information secure and safe can be followed where details of different payment made, bank account details along with card details can be followed via voip software and telephone call recorder.

A latest voice logger version can be enjoy with Standalone Call Recorder

In this modern technology, all of us do understand the importance of latest gadgets and instruments that has made our lives easy and convenient. It also provides the leverage of multitasking along with complete safety and security. A very active and extremely valuable tool is call recorder that provides access to every individual from personal to professional range to safely store the audio clips or calls or information. It is the demand of every business especially in call centers where systems, telephone call recorder and many other gadgets are inter connected.

A more advanced feature can be seen with standalone voice logger which does not require any system to securely store the call history or data. In other words just like your mobile phone SD card is installed as to store the data in standalone recorder.

•    You can extend its capacity up to 32GB basis on your need and requirement as it is single line operated voice tool.
•    The sound system is highly qualitative because of the latest technology of controlling with its light weight and hand7y feature.
•    In 4GB standalone recorder almost 17000 minutes can be stored.

Apart from the entire above mentioned feature you can also enjoy well designated and highly powered speaker for the playback option. It is one of the most convenient and easy to use voice loggers as it also work as USB voice logger. In other terms you can easily search and email through the medium of USB connectivity in computer or card reader.  This standalone recorder offers you different ports that can support connecting landline telephones, exponent extension, microphones, dual process radio channels.

You will also be glad to know that it can either be connected with direct power for charging along with battery backup that gives you the freedom to use pencil cell or batteries according the slot.

Along with all the features it assures its user to assist with pop ups that symbolizes alert for memory loss, battery loss, SD card removal or insufficiency as well that always gives an advantage to make some room for all the neglecting incoming chaos.

Now remote areas can also install fixed cellular terminals for their firms

How effective communication instruments can prove to be the most beneficial equipment in worldwide where you can connect a telephone to mobile network along with instant and quick connections just the very similar way of connecting landlines to many faraway or distant areas as well. For voice applications fixed cellular terminal is used for incoming and outgoing calls through any of the mobile network. This is also very cost saving when it comes to switching all the calls from cell phone to cell phone calls. In other words now you have the solution where you can connect fixed cellular terminal with any of the EPBAX or regular telephone through a good network as to manage all the voice applications. This also satisfies you regular or emergency backups phone connections of your place during any maintenance or natural calamity like floods. There are many other features like:

•    Caller Id facility
•    Blocking list for unwanted and spam calls
•    SOS dialing in case of no sim
•    Calls can be made through any of the standard cognate phone
•    It can be connected with any EPBX’s installed in multinational companies.

Many organizations demand different equipment's basis on their activity and business transaction depending upon. Telephone is the must, mandatory  and need of an hour. Whereas with the running time many other equipment's and tools become often required like EPBAX, FAX, CCTV, Hard drive, Systems and many more. Personal mobile phones and laptops are now common as to facilitate the employees and work as well. Along with hardware, software is equally updated and highly in demand. Nowadays calls and the information in the calls are equally important therefore there is telephone call recorder software that not just records your calls but also stores information related to financial accounts, credit card or debit card details and so on.

Voice logger telephone Call Recording Software that is capable to record calls via telephone through voip in any of the digital audio format.  Call recording differentiates itself by logging and tracing of calls and also an upgraded version for the same that includes every minor detail related to time, summary, etc.

Why telephone call recording is important?

Business continually seeks out affordable alternatives to satisfy customer demands. The GSM-based Voice Terminal from Aegis Informatics Pvt. Ltd. (AIPL) delivers call recordings that may be accessed, searched, analyzed, and compared to identify performance gaps. Although sales and customer happiness are the fundamental metrics of every business, it is crucial for the company to periodically examine these variables. However, it is also a challenge for management to be present at every minute and pick up on the subtleties of the discourse.

In this case, AIPL provides a GSM terminal with web-based software as a remedy for numerous obstacles. By listening to conversations, the manager can use this to determine the communication's strengths and weaknesses. As a result, efficiency would increase, and the new strategy would be built.

Not only does telephone call recording assist avoid lawsuits, but it also enhances employee performance, lowers fraud, settles conflicts, records missed conversations, aids in market analysis, provides a thorough call history, and provides efficient team coaching.

Many industries, including banking and finance, debt collection companies, insurance, contact centers, travel agencies, and many others, use the GSM call recording capability. In addition to GSM call recording, the AIPL Fixed Cellular Terminal GSM Voice Terminal XN520 TURBO's customized solutions, such as call routing, voice broadcasting, auto dialer, auto IVR, conference call, hot dial, welcome message, and voice mail facility, satisfy the needs for the aforementioned industries. Finally, Aegis Informatics' fundamental tenet is that long-term customer relationships thrive when brilliant telephone call recorder products are created that are financially astute, packed with features, and of the highest quality.

Digital Voice loggers for E1 T1 PSTN Lines

The customers always look for the product that fulfill their prerequisites with quality assurance. To be in compliance with the above-mentioned aspects, Aegis Informatics Pvt. Ltd., the GSM FCT manufacturer, has been providing voice logging solutions with its digital voice loggers in India from a decade. These telephone call recorder not only maintain call logs but are also integrated with the centralized management software to manage the multiple location call logs at single place.

Our products in this segment include USB voice logger, PCI Voice Logger, VOIP Voice logger, Standalone Voice Logger, PRI Voice Logger. Besides this, AIPL has recently launched GSM Fixed Cellular Terminal, GSM Voice Terminal XN520 PRO, and GSM Voice Terminal XN520 TURBO, GSM Gateway Device. Our telephone call recorders find its application in the various sectors such as government sectors, travel companies, banking, stock markets, call centers, and many others. Moreover, Voice loggers helps to attain impeccable customer service, record interactions, performance analysis, increase efficiency, and company adherence policy.