Aegis GSM Voice Terminal - Quick Call Recording Hardware Installation

 Aegis Connect your Business with GSM World  

                                                                                         Quick Hardware Installation

                                                            Series XN520

Model: XN-520 FCT
                        XN-520 ADVANCE
                  XN-520 TURBO
                XN-520 VoLTE

Welcome

Thanks for choosing Aegis GSM voice Terminal XN-520 Series

Aegis Informatics Pvt Ltd (AIPL) designed this range of GSM voice terminal 100% in India under made in India project. We hope you will be able to install, operate and get maximum benefit of this terminal and connect your business with GSM world. If you encounter any technical problem, please contact to your dealer/reseller or AIPL Customer care. Please read this document carefully before GSM voice terminal installation.

Safety Information

This section contains important information about the operation of your device. It also contains information about how to use the device safely. Read this information carefully before using your device

Electronic Device

Do not use your device if using the device is prohibited. Do not use the device if doing so causes danger or interference with other electronic devices

1. Interference With Medical Equipment

• Follow rules and regulations set forth by hospitals and health care facilities. Do not use your device where prohibited

2. Area with Flammables and Explosive

• Do not use the device where flammable or explosive are stored (in a gas station, oil depot, or chemical plant) using your device in these environments increase the risk of explosion or fire. 
• Do not store or transport the device in containers with flammable, liquids, gases, or explosives
  

3. Operating Environment

• Avoid dusty, damp, or dirty environments, Avoid magnetics field areas. Using the device in these environments may result in circuit malfunctions 
• Before Connecting and disconnecting cables, stop using the device and disconnect it from power supply. Ensure that your hands are dry during operation.
• Place the device on a stable surface
• Keep the device away from electronic appliances that generate strong magnetic or electric fields. Such as a microwave oven or refrigerator
• During thunderstorms, power off your device and remove all cables connected to it to protect against lightning strikes
• Do not use your device during thunderstorms to protect your device against any danger caused by lightning 
• Ideal operating temperature are 0 degree C to 40 degree C . Ideal storage temperatures -20 degree C to +70 degree C. Extreme heat or cold may damage your device or accessories
•  Keep the device and accessories in a well-ventilated and cool area away from direct sunlight. Do not enclose or cover your device with any object.. 
• Keep the device in a place with good reception . The distance between the device and other metal material ( such as metal brackets or metal doors or Windows ) should be greater then 25cm and the distance between the devices should be greater then 30 cm 

Before you start 

Before you begin to install and set the hardware of Aegis GSM Voice Terminal XN-520 Series. Make sure you have the following things ready 

• A new nano sim card 
• A standard telephone instruments 
• A standard good quality twisted pair telephone cable and RJ-11 Male connector if telephone instrument need to install at a distance from terminal or connect to PBX system
• For Advance and turbo model need one PC/Laptop with win 8/win10 OS, Min 2GB RAM   
  

Getting Started
Unboxing

Unbox Aegis Fixed Cellular Terminal (GSM Voice Terminal) and verify the package content. Make sure the package contains the items listed below in the table. In case if something is missing please contact to dealer/reseller to whom you have purchased or contact Aegis customer care number.

 

S.No.	ITEM NAME	QTY
01	Aegis XN520 Voice Terminal Main Unit	01
02	GSM Antenna with SMA Male connector	01
03	Power Adaptor (12V 1.5 Amp)	01
04	Line Cord (RJ11)	01
05	USB Cable **	01
06	Battery Casing attachment with Main Unit	01
07	Lithium Ion battery 3.6v 2000 mAH *	01
08	Screw	02
09	Screw Grip	20
10	Hardware Installation Manual	01
11	Software Installation Manual	01
12	Warranty Card	01

 

 

*Battery Back Model
** Advance and Turbo Model

 

GETTING TO KNOW ABOUT YOUR AEGIS XN520 VOICE TERMINAL CONNECTIVITY POINTS

 

1. Antenna Connectivity : Connect to external antenna available in accessories ( Stick or wired)
2. Telephone Port : Connect telephone instrument at this port via RJ11 Line cord available in accessories
3. Parallel Telephone Ports : Use to connect parallel telephone instrument or for parallel connectivity for other applications
4. USB Port : Connect this port with Laptop/PC Via USB Cable available in accessories ( Only for Advance and Turbo Model)
5. Power Port : Connect to power adaptor available in accessories
6. ON/OFF Switch : Slide this switch to power the device
7. Sim Card Slot :  its push type sim card slot suitable for nano sim only. Insert Sim as per indication shown on device
   

 

 

 XN520 Voice Terminal Connecting Procedure

  XN520FCT

 

Select an appropriate site to install Aegis XN520 Voice Terminal. Make sure the site you select has proper power supply source and sufficient signal strength

 

• For Battery Back Model. Attach battery Casing with GSM Terminal as shown in Pic.
• Insert Lithium ion chargeable battery available in accessories inside battery casing and connect battery female connector  in GSM Terminal Male connector shown in pic.
• Attach Antenna (Stick or Wired ) available in Accessories on GSM Device
• To the Tel 1 port. Connect a single line standard telephone instrument through RJ11 line cord available in the accessories. If distance of Telephone instrument from Terminal is more use good quality twisted single pair wire with proper RJ11 Jack punching. You may also connect this terminal with PBX on CO Port
• Insert Nano sim card (New card recommended) provided by operator inside the Sim Slot Available on left side of GSM terminal. Insert sim as per icon shown on the terminal
• Connect the power adaptor available in accessories into the power jack of terminal and plug it into the power outlet and switch it ON
• Slide GSM Terminal ON/OFF Switch to ON Condition
• After few second initialization .GSM Terminal will give one confirmation ring on Telephone instrument

 

 Now GSM Voice Terminal is ready to use

 

GETTING TO KNOW ABOUT YOUR GSM VOICE TERMINAL LED INDICATION

1.  Power Indicator                 : White LED glow show indication of Device ON Condition

2.  Outgoing Call Status         : When Pick Headset LED Show RED Color Indication

                                                : When Make Call that time LED Show YELLOW Indication

                                                : When Call connect to customer LED show GREEN Indication 

3.  Incoming Call Status         : when incoming call come LED Show RED Indication

                                                : When attend the call LED Show GREEN Indication

4.  Signal Strength Indicator   : Signal reception available (More Bars mean better Reception 1 

                                                  & 2 Bars Mean No Signal 3 Bars Means weak signal 4 Bars 

                                                  Means good signal)   

 

 Test Call

 Make an Outgoing call

• Lift the receiver of the telephone connected to GSM terminal .you will get the dial tone.
• Dial the desire number you will get ringback.Talked when the called party answer to call. Replace the receiver to disconnect the call

  Make an Incoming call

• Ask someone to call on sim card number inserted in GSM voice terminal
• When the telephone instrument connected to the Tel1 port of Terminal rings. Lift the receiver to talk
  
• Speak with caller and replace the receiver to disconnect call
  

For Advance and Turbo Model

After test call.Connect GSM Terminal with Laptop/PC via USB Cable available in the accessories and follow the telephone call recorder software manual for software installation.

Select Best Voice Logger Module to Record Audio

It proffers its technical result through combining the audio channel, analog, digital, and VoIP telephone line. So, installing the voice logger in your concerning area provides a great customer experience in the upper-level area. The various models such as analog line, VOIP line, the digital extension is available for this device. Before bringing it to your office area, you must ensure some check points to own up.

1.    User-friendly operation
2.    Audio compression for multiple formats
3.    Many other features

Voice Logger is an important device for call recording conversation between sales manager, customer support, contact center agents’ managers and supervisors. Voice Logger is an important because it is an integral part of any communication system. voice logger can store agreement in multiple formats.

Telephone Call Recorder and Voice Logger is a tool or device it is used to record audio conversation from telephone radio-analog for storage on a computer's hard drive. We provide excellent voice logger for any type of business-like share broker, call center, Insurance agency, bank our voice logger is online monitoring feature. We can monitor call data of supervisor, agent, team leader.

We can integrate voice logger with third party software. we can store your voice record precisely on any third-party data base (My SQL. MS SQL access) for automatic archiving and backup support

With all these features of voice logger will help to achieve your business quality goals without the upgradation cost.

 

Call Recording & Its Business Benefits

Call Recording technology was earlier thought to be a technology of large corporate as it was expensive & huge amounts of date analog need to be maintained which used to be cumbersome task but that’s no longer the case now. Now Businesses of all sizes are reaping the benefits of recording their calls via malsing the usage of latest software & Cheap cloud storage techniques.

Call recording technology has now come out to be cost effective solution and one of the vital tools for handling the business. Now the question arises why recording calls is enential, it is so because telephone call recording offers several benefits this technology can be used in various creative ways say it help in providing better customer service as technology help is understanding what happened during the call so via this one can analyze the needs of customers and can work on it for better result.
 
It also serves the task of staff training and development say when employees have realized that their calls are being recorded and can be pulled up & listened at any time so they work more wittingly & grimly. This helps in quality control so that weakness of employees can be improved and can be turned into better performance. Not only this it helps in improving the product quality and the services provided via company and reveals the consumer demand here the feedback provided by customers plays an crucial role so overall it result in better company’s performance and clients satisfaction which is a mainstay for excellent business call recording feature helps in revolving the disputes between clients-agents and can legally protect companies as this problem is womanly  prevailing apart from this new technology helps in improving marketing campaigns via addressing business needs and recovered the overlooked or mined details and coaches the business team more effectively for better success.

Hence voice logger and call recording are a small and inexperience way of monitoring the business and implement changes in it as it is rightly saying “To err is a human” and in business there is no room for mistakes or to avoid this proper handling of call and their assessment in sentimental & call recording is best tool for this.