Things to consider before using voice call recording software for business

Most users always love to use call recording software for businesses and individual conversations. An organization can enjoy several benefits from recording calls such as quality assurance, employee training, compliance, record-keeping, dispute resolution, and more. Learn given below ideas for finding the best call recording software for your business.
 
The best call recording for outstanding firms
 
Some high reputed firms’ different people require using call recording software for different reasons. That’s why every voice logger service is available to offer call recording software. To meet a huge volume of a customer service team, employees need to touch the software, from the reps recording their calls to the client service and HR managers who would utilize the system to run quality assurance, employee evaluations, and training.

Best price for the total package
 
Millions of call recording options are specially developed for wider business phone solutions. When it comes to getting voice and video with all the features you will need including call recording. Let’s know some examples of feature set:

•    Virtual receptionist
•    Virtual extensions
•    SMS messaging included, Desktop calling app, Multi-device and ring groups
•    Call logs & call parking

Furthermore, telephone call recorder is adaptable for automatic and on-demand recording. 

Call recording app for iPhones
 
There are a lot of options of call recording apps for its online audio transcription and video captioning services. Approximately 17,000 customers from different industries like marketing, legal, media, education are using the trusted call recording app.
 
It is a straightforward solution for call recording. Personal and business corporations both can use this viable option. Here are few features:

•    Free and unlimited call recording
•    Automatically record incoming and outgoing calls
•    Convert any recording to text with the in-app transcription feature
•    Easy to share recordings and transcription through Dropbox, email.

Options for call center

Voice over IP (VoIP) is an internet technology, Communication protocol, and transmission technology that sends voice communication and multimedia session through the voice logger software over the Internet. The voice logger providers mainly focus on small to medium businesses and large business houses. VoIP technology allows voice along with data communication that runs on a single network.

Call logging technology provides solutions for increasing the productivity of a company

In this current era, most corporate businesses especially BPO (Business Process Outsourcing) are recording conversations of their employees with their clients. However, call logging technology plays quite a different role from this practice that’s why it is called call recording. The call recording process is commonly all about recording a phone conversation that is reviewed by the senior persons of a specific company to take additional steps to identify the individuals’ activity during the practice session or sort out any troubling issue that has currently been developed by their recent clients against the employ of the company.
 
Additionally, the process is especially taking action to improve the quality of client relationship with the support of a professional voice logger or service as well as this process also primarily concern with liability protection which is the most important area where the call recording process commonly implies. 

Fix the important deal

In some conditions, the telephone call recording process resembles the phone tapping in which a phone call is made when the involvement of a third party is an extremely necessary factor to hear the complete conversation to fix the important deal. There is illegal involvement in such kind of recording because both parties involved in the phone conversation understand that the phone call is being recorded.
 
To record specific data

There is some difference in this kind of recording and call logging as you can notice during the conversation. Call logging is a too-short process in which analyzing and collection of the telephone call recorder takes place. Different kinds of corporate area and industrial sectors use this type of process to record specific data and it sees in most of the small or big firms all over the world.

Monitoring the cost

Call logging technology is specially developed for monitoring the cost of a company. If we see honestly, a company is able to know that where a need of eliminating the cost is needed once it is aware of the truth that how much each call is costing a company. Today, a lot of corporate businesses established use call logging technology to critically manage and handle phone calls. In the present era, this type of device has evolved as extremely cost-effective and the productivity-enhancing ways for any business.

Voice logger- One Solution to all your Business Concerns

Often business-related discussions that conduct on the telephone creates trouble when translation goes wrong among the party or you. In so many situations, during the telephonic conversations, information must be conveyed carefully or sensitively.  However, if voice logger system doesn’t available in conversation, then the possibility is your conversation might create more problems in the future. It can probably create make-or break case for any business. But, if you’ll use this system on such places, you’ll surely gain amazing benefits that you can count for business.

One of the best advantages of using voice logger system is that anyone may have tool for conversation with clients that can serve as reference in the times to come. Through the voice logging solution, you may discuss important issues or concerns with clients and reach out final conversation point as a checkpoint. The logging solution is not limited, but it has also facility to give you the privilege of recording telephone lines, as well as business radio channels might be archived.

Customer care department of leading international companies have gained benefits from the introduction of this feature to this area. Basically, the professional utilize digital voice logger system to resolve the clients’ queries, and give ideas to executives on how to tackle them professionally.

I don’t know you’ll believe in this fact or not that has really been one of the highly effectively selling ways of this feature, because a lot of well-famous brands have a client care section. And when the projects require outsource, the Voice Logger  services are available that understand how to use this feature as an important addition to ensure that quality is maintain on all counts, irrespective of customer or domain.

In the present scenario, the competition has gone next level that’s why voice solutions know how to make your challenges become easy by offering Fixed Cellular Terminal and other techniques of voice loggers software. The additional thing is that you can search at Google to find out service providers, and pick the one that suits your need the best. And you may also compare their price with your budget or needs by browsing over the internet for service provides.

How digital voice logger makes the telephonic conversation easier?

In the current era, whatever business is, owners have found that telephonic conversation is one of the feasible ways to effectively connect with clients around the world. In fact, this has become trend among the clients or entrepreneurs. Don’t think telephone use only for making gossip with friends as it also utilize for important discussion for business purpose. It’s very disappointing moment when your phone suddenly disconnect and you miss chance to record essential conversations that are extremely important for your present project. 

As everyone knows this scenario is completely converted into digital era so that you need to know about such options as voice logging through that you may easily record audio file regularly. If you want to reviewing the telephone recording  on your desktop screen, then you need to use voice logger system as it not only  record telephone lines, but also they provide result when it comes to recording of the business radio channels. 

Working techniques of recording software

•  Firstly, I must say this software method also support you in increasing your client services along with enhancing your security. 

•  Digital systems, analogue tape system, and software are three basic kinds of voice loggers that work separately or differently. 

•  Older model reel-to-reel tapes are highly utilized by businesses when they take responsibility of recording the several phone lines falls on their shoulders.  

•  Such kinds of Call Recording Software are easily available in the market with amazing or effective features or performances that will really make the reviewing process of the telephone recording quite feasible or entertaining. 

•  Digital systems, also called digital voice loggers come with proprietary box that begins work while it’s hooked into the phone system.

•  Additionally, voice logger or Telephone Call Recorder also allows you to discuss about conversation on live telecast through the internet without measuring about the distance between you and your clients.  

And finally, the users also experience golden opportunity of the feature of this system that allows its users to listen live conversation from any remote on the internet. These systems are available with various options, styles, or designs in the market. Without wasting more time, just make a list of all your requirements and select your preferable system now.

What do you mean fixed cellular terminal FCT?

 Wireless terminals or a SIM box is another name of a fixed cellular terminal that is a set of equipment. The set comes with subscriber identity modules (SIMs) that connect with landline calls to the mobile network. FCT plays an extremely important role to transfer calls from the landline network to mobile phones as a route after passing that calls are transferred from one area to another location. Instead of Point of Interconnection (POI), an air interface is used to transfer the traffic via FCT on a mobile network.

As the above line says, the users can easily use these Fixed Cellular Terminal that always deliver fabulous benefits as they save money by the termination of calls. That’s why FCT technology is rapidly increasing and is gaining popularity day by day. A new model of FCT device includes 8 CDMA or GSM SIM cards. Let’s know how FCT is utilized:

Remote location connectivity

When any business face trouble in communication because its inaccessible location where a regular telephone line is ineffective but CDMA or GSM network facility is available, then FCT help the business to easily send or receive the calls without any distracting.

Reduction of charges while Dialing to the phones of company employees

If you have big business and hundreds of employees work at an office, then I’m sure you're finding a way that calculates your employees’ numbers through the call which can be too expensive. But, all the companies have cooperated in connection with the support of experienced service providers that means that the entire volume of employees is performing on the exact cellular network. It allows companies to save a lot of cost of money as the calls are free or at low rates. In such situations, most companies use telephone call recorder to track the conversation among the employees or clients to talk in future.

Cheaper one number service

FCT has a lot of PBX that use to perform on certain well-settled schedules for dialing the number. This amazing way will forward via digital voice logger the entire single employee’s call to a landline in the mornings and the cell phone after the evenings. With the support of PBX, both cells phones and landlines run as per your needs.

The Ultimate Guide to Telephone Call Recording System is here given

We already know a voice logger is such a designed program or device that records the calls from telephones, radios etc. to maintain a proper balance and ensure the security of the clients. People generally want to keep a track of the ongoing calls so that no fraud occurs in the future. An ideal Voice Logging Solution is very important for a small business that works in a very customized way and also keeps a track of the functions. It is mainly ideal for the firms who need end solutions and also good for the contact center because of comes with an integrated facility. So, it is very good for the firms who are starting a new business so that they can get all the solutions at a time.

What is cellular terminal?

A cellular terminal or you can say a Fixed Cellular Terminal is a way in which telecommunication software will help to connect with a mobile network. Its quality features makes it most appropriate for the persons lining in the remote areas as it can connect any type of landline across the seas. When the conventional phone lines fail due to errors such as road repairs or rain, it helps as an emergency to provide a backup so that people can connect in times of need. It is known to provide the quickest connection without any kind of delay. It is important and also beneficial for the firms who have ongoing calls the whole day and it also helps to save your money and cut the overhead expenses.

Know the benefits of call recorder:

There are many benefits of a Telephone Call Recorder. Let us know some of them. It helps to identify the areas that have a connection error and tries to rectify it. It keeps a detailed record of all the ongoing calls and never fails to record the calls that are missed which are very vital for the customers. People like the recorder that works continuously without any mistake and also shows much improvement over time. So, a call recorder works wonders to record calls. 

For More Information: http://www.aegisinformatics.com/2usb_voice_logger.html

What is the work of a voice logger? Elaborate in detail.

 If you want to record a call conversation then a voice logging facility can be used. This facility was used in the early times when technology was not so developed and everyone wanted to have a recording facility. Earlier when there was a Voice Logger system, the recording was done is tape. But with the development of technology today, it has become easier for everyone to record calls with the help of a logger that helps to keep a track of the recordings.

How does it work?

There is a systematic procedure for the voice logger to work. It is a device that will record your calls not only from a telephone but also from microphones and radios. It can be used to store the information later in a computer drive or any removable disk. Many different modes of recording will help to give a clear note of the ongoing calls and it is done continuously. So, it is a very useful software that will help to record the calls and keep a track of future reference.

Learn the details about a call recorder:

•     You can record your telephone calls by just switching on the back and inserting it into the call recorder.  Also, if you want to download all the calls automatically so that there is no hustle and bustle then you can download automatic Telephone Call Recorder so that whether there is an incoming call or outgoing call, it will start operating automatically. If someone does not want to record the calls then you have an option of switching on or off so that you are free to act according to your own will. The format of recordings is also set so that you can change it according to your will.

•    There are also many benefits of Call recording software such that it helps to monitor your phone calls continuously. The marketing campaigns can be analysed frequently. The customers can also stay safe and sound as all the fraud cases will cease and they will get proper data of the recordings.

Wonderful reasons to invest in Voice broadcasting services- Just Try once

Are you looking for a fast way of words about your business? Then, I’d recommend investing in voice broadcasting services at least for one time. Do you’ve any idea how voice broadcasting techniques are advantageous for your business? Well, this great marketing technique always comes with the powerful and personal tool with the talented human voice to deliver your essential information or message to wider audiences within just a few minutes. 

Do you hesitate to use voice broadcasting because you’re using it the first time? I can understand your feeling that’s why I mentioned few reasons why you should invest in these innovative marketing tools.

Voice Broadcasting is really easy to utilize 

To spread and advertise businesses, every owner needs to use simple and quick easier voice broadcasting tools & techniques.  Firstly, you need to make pre-record a message by professional broadcasters so that your potential clients can hear your desired message. Secondly, make a proper list of contact numbers of clients that you need to deliver your message, and send it quickly.

Thirdly, before delivering messages, make sure what your suitable time and date are? as it helps you to remember it when you delivered your message. You can also use telephone call recorder to pre-record your message and deliver it wider telephone users for the explaining about your future packages, scheme, offer and services. 

Voice broadcasting is personal 

It has magnificent tools with a human voice that is utilized for communication to make a real message and that’s why some people consider it is their personal strategy to promote their businesses and products. Professional broadcasters will make your information into a passionate, genuine, exciting way. With telephone recorded message, your clients will get the accurate message that what you want to hear them.

Voice Broadcasting is quick 

Along with an easy-to-use and personal tool, this is also quick support when you start promoting your service or business. Therefore, if you consider your insurance PBX to deliver all these calls via the Fixed Cellular Terminal (FCT) on the cellular network, it will be the best way to save a lot of money. Just think how will impress your clients to get a quick message from you, so use this service.

Digital Voice logger- How it maintain a relationship with clients

 Business owners disappoint when the important information goes wrong in transferring from one point to the other. It is a really very horrible and pathetic situation for both clients and especially for you as an owner. But, your horrible situation does not end yet because you’ll also face a big issue when the time comes due to the lack of this crucial message. And if you don’t make a good decision about recovering your information, then your business can also suffer from a dangerous crisis.

Well, in this blog, you can get your solution; you just install a digital voice logger system that available with amazing developed features and benefits. Once you used it, you can observe the maximum benefits of it for your insurance company. Now let’s explore how professionals install your digital voice logger system for good communication through the telephone.

• The process will start with making a record of your clients for conversations that will give you a reference in the future. And you can also consider about it anytime if you’ll have last conversation detail.

• Along with recording telephone lines, experts also provide the privilege of archiving the business radio networks with the help of this technique.

• Once the customer care department and corporate owners introduced this feature of telephone call recorder, then they’ll exactly realize maximum advantages of voice logger system such as quick conversation, fast speaking, sending a secure message, and so on.

• Users take the help of a digital voice logging solution system when they need to quote an example of customers’ queries. This feature also useful for dealing with those queries and provide long time effective solution to clients.

• This is an extremely important tool to generate motivation in users as nowadays so many crucial brands have a client care section.

• This feature has three main types of voice loggers such as digital systems, analog tape system, and software systems that are used by professional users. However organizations are utilized the older model reel-to-reel tape when they come to recording the several phone lines fall on their shoulders.

• Every professional Voice logging users use a Fixed Cellular Terminal (GSM voice terminal) to connect your business with GSM world through its compact and excellent the GSM voice XN520 series terminal that suits your money to cut voice communication requirement. 

Create the affirmative and immaculate to install voice logger Web Based Software

 Aegis Informatics specialize in the development and execution of state-of-the-art products and toolkits targeting the growing telecommunication market in world. The range of innovative products such as voice logger, standalone voice logger, PCI voice logger, telephone call recorder, fixed cellular terminal developed by Aegis Informatics Pvt. Ltd.  after buying these products, you can have a perfect monitoring on all the ongoing calls and our voice logger software very user friendly for VoIP line in the system

 

Making client and customer interaction is not easy for all persons especially job seeker as concerning party is busy in other works. Many persons feel awkward to carry on sure conversation on phone even it does not deck with modern utilities and touch screen facility. No option would be good expect having the voice mail facility to relative customers. For getting the high-quality customer service experience, you can install Voice Logger device for getting the best response over lost call. If you are using the traditional phone system, then it would be typical to convert your textual message into voice message. Do not feel disappoint while using the best service for attaining the interruption free voice mail. No need to search more and stay on our business hub namely aegis informatics private limited. Feel free to connect with us.

Aegis GSM Voice Terminal – Call Recording Software Installation

Aegis Informatics Pvt. Ltd. is a platform for recording business calls we provide GSM voice terminal call recording software for every organization. Our Aegis Call Recording Software allows users to manage client interaction, store and capture call recording data.

Find below Drivers Installation and GVT Installation Manual

1. Drivers Installation Manual

Navigate to the location of driver installation file.

 

Execute the file with administrative rights. To do so, either double-click the file or right-click on the file and select “Run as administrator”

 After Execution, you will be asked for password. Type “12345” without commas as password. After entering correct password click OK.

 Setup will start by initially extracting files, let it proceed as it is.

Click next to proceed
 

Type your user name, company name and click next

Select custom destination folder where you want to keep installed driver files or let it be as it is and click next to proceed.

As the installation goes, another popup wizard will appear for addition files installation. Click next to proceed.

You’ll see the windows security popup asking for permissions to install the drivers, here click on “Always trust software from STMicroelectronics” to tick the box and click on Install to continue installation.

Click on finish.

Click on “No, skip this step.” and click finish to finish the driver installation.

As drivers for your device are successfully configured, now, proceed to the Telephone Call Recording software installation by following the procedure stated below.

 

2. GVT Installation Manual

Navigate to the location of setup file.

Execute the file with administrative rights. To do so, either double-click the file or right-click on the file and select “Run as administrator”

After Execution, you will be asked for password. Type “GVT” without commas as password. After entering correct password click OK.

Setup will start by initially extracting files, let it proceed as it is.

As soon as the file extraction completes, a new window will open up like below to set-up the software. Below is the representation of new window.
The set-up process is followed as Extraction > Preparation > Installation of Package 1, 2, 3, 4 > Creating Files Copy 

At the end, you’ll see a prompt like below. So, you need to Press any key or Press Return to close the setup window.

Your setup is completed successfully. Now, you can access the software using the GVT.exe icon placed on your desktop like this.

If, unfortunately, you are unable to find any shortcut icon, then open run using   + R. Type %appdata% and press enter key.

Application data folder will be opened after this. Now, open GVT folder.

 

Inside GVT folder you’ll find a file GVT as shortcut file. Cut and paste this file on your desktop.

Now, connect your Hardware via USB to your system and run your software using the shortcut file placed on your desktop.

Aegis Informatics provide Fixed Cellular Terminal (GSM Voice Terminal Voice Application) with excellent features our aegis call recording software makes it easy and simple to not just record your calls but also to store and manage your call.

Aegis GSM Voice Terminal - Quick Call Recording Hardware Installation

 Aegis Connect your Business with GSM World  

                                                                                         Quick Hardware Installation

                                                            Series XN520

Model: XN-520 FCT
                        XN-520 ADVANCE
                  XN-520 TURBO
                XN-520 VoLTE

Welcome

Thanks for choosing Aegis GSM voice Terminal XN-520 Series

Aegis Informatics Pvt Ltd (AIPL) designed this range of GSM voice terminal 100% in India under made in India project. We hope you will be able to install, operate and get maximum benefit of this terminal and connect your business with GSM world. If you encounter any technical problem, please contact to your dealer/reseller or AIPL Customer care. Please read this document carefully before GSM voice terminal installation.

Safety Information

This section contains important information about the operation of your device. It also contains information about how to use the device safely. Read this information carefully before using your device

Electronic Device

Do not use your device if using the device is prohibited. Do not use the device if doing so causes danger or interference with other electronic devices

1. Interference With Medical Equipment

• Follow rules and regulations set forth by hospitals and health care facilities. Do not use your device where prohibited

2. Area with Flammables and Explosive

• Do not use the device where flammable or explosive are stored (in a gas station, oil depot, or chemical plant) using your device in these environments increase the risk of explosion or fire. 
• Do not store or transport the device in containers with flammable, liquids, gases, or explosives
  

3. Operating Environment

• Avoid dusty, damp, or dirty environments, Avoid magnetics field areas. Using the device in these environments may result in circuit malfunctions 
• Before Connecting and disconnecting cables, stop using the device and disconnect it from power supply. Ensure that your hands are dry during operation.
• Place the device on a stable surface
• Keep the device away from electronic appliances that generate strong magnetic or electric fields. Such as a microwave oven or refrigerator
• During thunderstorms, power off your device and remove all cables connected to it to protect against lightning strikes
• Do not use your device during thunderstorms to protect your device against any danger caused by lightning 
• Ideal operating temperature are 0 degree C to 40 degree C . Ideal storage temperatures -20 degree C to +70 degree C. Extreme heat or cold may damage your device or accessories
•  Keep the device and accessories in a well-ventilated and cool area away from direct sunlight. Do not enclose or cover your device with any object.. 
• Keep the device in a place with good reception . The distance between the device and other metal material ( such as metal brackets or metal doors or Windows ) should be greater then 25cm and the distance between the devices should be greater then 30 cm 

Before you start 

Before you begin to install and set the hardware of Aegis GSM Voice Terminal XN-520 Series. Make sure you have the following things ready 

• A new nano sim card 
• A standard telephone instruments 
• A standard good quality twisted pair telephone cable and RJ-11 Male connector if telephone instrument need to install at a distance from terminal or connect to PBX system
• For Advance and turbo model need one PC/Laptop with win 8/win10 OS, Min 2GB RAM   
  

Getting Started
Unboxing

Unbox Aegis Fixed Cellular Terminal (GSM Voice Terminal) and verify the package content. Make sure the package contains the items listed below in the table. In case if something is missing please contact to dealer/reseller to whom you have purchased or contact Aegis customer care number.

 

S.No.	ITEM NAME	QTY
01	Aegis XN520 Voice Terminal Main Unit	01
02	GSM Antenna with SMA Male connector	01
03	Power Adaptor (12V 1.5 Amp)	01
04	Line Cord (RJ11)	01
05	USB Cable **	01
06	Battery Casing attachment with Main Unit	01
07	Lithium Ion battery 3.6v 2000 mAH *	01
08	Screw	02
09	Screw Grip	20
10	Hardware Installation Manual	01
11	Software Installation Manual	01
12	Warranty Card	01

 

 

*Battery Back Model
** Advance and Turbo Model

 

GETTING TO KNOW ABOUT YOUR AEGIS XN520 VOICE TERMINAL CONNECTIVITY POINTS

 

1. Antenna Connectivity : Connect to external antenna available in accessories ( Stick or wired)
2. Telephone Port : Connect telephone instrument at this port via RJ11 Line cord available in accessories
3. Parallel Telephone Ports : Use to connect parallel telephone instrument or for parallel connectivity for other applications
4. USB Port : Connect this port with Laptop/PC Via USB Cable available in accessories ( Only for Advance and Turbo Model)
5. Power Port : Connect to power adaptor available in accessories
6. ON/OFF Switch : Slide this switch to power the device
7. Sim Card Slot :  its push type sim card slot suitable for nano sim only. Insert Sim as per indication shown on device
   

 

 

 XN520 Voice Terminal Connecting Procedure

  XN520FCT

 

Select an appropriate site to install Aegis XN520 Voice Terminal. Make sure the site you select has proper power supply source and sufficient signal strength

 

• For Battery Back Model. Attach battery Casing with GSM Terminal as shown in Pic.
• Insert Lithium ion chargeable battery available in accessories inside battery casing and connect battery female connector  in GSM Terminal Male connector shown in pic.
• Attach Antenna (Stick or Wired ) available in Accessories on GSM Device
• To the Tel 1 port. Connect a single line standard telephone instrument through RJ11 line cord available in the accessories. If distance of Telephone instrument from Terminal is more use good quality twisted single pair wire with proper RJ11 Jack punching. You may also connect this terminal with PBX on CO Port
• Insert Nano sim card (New card recommended) provided by operator inside the Sim Slot Available on left side of GSM terminal. Insert sim as per icon shown on the terminal
• Connect the power adaptor available in accessories into the power jack of terminal and plug it into the power outlet and switch it ON
• Slide GSM Terminal ON/OFF Switch to ON Condition
• After few second initialization .GSM Terminal will give one confirmation ring on Telephone instrument

 

 Now GSM Voice Terminal is ready to use

 

GETTING TO KNOW ABOUT YOUR GSM VOICE TERMINAL LED INDICATION

1.  Power Indicator                 : White LED glow show indication of Device ON Condition

2.  Outgoing Call Status         : When Pick Headset LED Show RED Color Indication

                                                : When Make Call that time LED Show YELLOW Indication

                                                : When Call connect to customer LED show GREEN Indication 

3.  Incoming Call Status         : when incoming call come LED Show RED Indication

                                                : When attend the call LED Show GREEN Indication

4.  Signal Strength Indicator   : Signal reception available (More Bars mean better Reception 1 

                                                  & 2 Bars Mean No Signal 3 Bars Means weak signal 4 Bars 

                                                  Means good signal)   

 

 Test Call

 Make an Outgoing call

• Lift the receiver of the telephone connected to GSM terminal .you will get the dial tone.
• Dial the desire number you will get ringback.Talked when the called party answer to call. Replace the receiver to disconnect the call

  Make an Incoming call

• Ask someone to call on sim card number inserted in GSM voice terminal
• When the telephone instrument connected to the Tel1 port of Terminal rings. Lift the receiver to talk
  
• Speak with caller and replace the receiver to disconnect call
  

For Advance and Turbo Model

After test call.Connect GSM Terminal with Laptop/PC via USB Cable available in the accessories and follow the telephone call recorder software manual for software installation.