Key Advantage of Aegis GSM Voice Terminal For Debt Collection Agencies

Aegis GSM Voice terminal XN520 series Turbo has been especially designed for the debt collection agencies to recover debt for a various number of corporate elements in the Banking, Finance, Telecommunications, Government and Utilities sectors. GSM Voice Terminal next generation features like Auto Dialer, Voice Broadcasting, Bulk Messaging, and most importantly call recording act as catalyst to fasten the process of recovery and cut the expenditure figure from the annual budget as well.

Case Studies:

Call Recording:

Various debt collectors use call recording solutions for a large number of reasons. The monitoring of debtor and agents call recordings guarantees legal compliance. telephone call recording is a viable solution to dispose of the misunderstanding between the debtor and agent. The administrator of the organization can monitor the performance of their employees and make sure whether rules and regulations are being followed properly. However, there are other several benefits that a debt collection agency can get using Aegis GSM Voice Terminal XN520 Series TURBO such as increase in revenue, reduce disputes in timely manner and reduce liability, quality assurance of their agents, and compliance.

Auto Dialer:

Manual dialing a thousand of clients to get the status of debtor by agents is arduous and painful task. As a matter of first importance, it is quite hard to get hold of the indebted person live on the phone and an agent need patience to persuade the debtor and dial multiple times on regular basis. So, auto dialer is solution that can increase the productivity by 200-300% by decreasing inactive time and proportionately extending the exchange time each.  An auto dialer highlights in Aegis Software is operationally and financially doable for particularly debt collector agencies as it helps the agents. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.

Voice Broadcasting:

Voice Broadcasting expands the prior call broadcasting technique. The debt collection agency’s auto IVR plays a message that gives the debtor options from which to choose using touchphone responses such as "Press 1 for...", choices could include methods of payment or payment already made or choose to have a conversation with our agent on the software. However, the agent can play customized message and receive their response.

The Aegis GSM Voice Terminal XN520 TURBO Advance Features For Travel Segment

The Aegis GSM Voice Terminal XN520 TURBO tailored solutions such as Voice broadcasting for new offers, Auto dialer, click to call, multiple location-based call routing and Telephone call Recording for legal compliance are some of the few key features of our GSM Voice Terminal for hotels and resorts, airlines and travel agents. Aegis innovation empowers the cold face of travel organizations i.e. Reservations, Sales and Customer Service, to address the difficulties of constantly changing in a dynamic commercial center.

Call centers are generally in the travel organizations via Airlines, Travel Agent Chains, Hotel Chains, Loyalty Clubs and the preferences. Aegis GSM Voice Terminal XN520 series innovation empowers venture out organizations to impart effectively over numerous correspondence mediums, like voice broadcasting, auto dialing, welcome message, voice mailing facility and many others. Besides, the adaptability and dexterity of voice terminal innovation furnishes travel associations with the ability to manage the recurring patterns of everyday business exercises.

Case Studies:

Call Recording:

Recording calls is fundamental so as to keep up impeccable customer service in the travel industry. Regardless of whether it's with respect to appointments, grievances or general enquiries.  Call recording characteristic of GSM Voice Terminal XN520 Series benefits our customers with capturing client data, solving complaints, optimize staff performance, achieve compliancy and so on.

Call Routing:

“Organic for you” is a well-known outlet for Indian fitness ethicistic. They run 10 outlets in Tricity of Chandigarh, Mohali and Panchkula and are seeing development at a consistent rate. Their need of the hour is to easily accessible for orders and deliver the right ordered food to customers doorstep in less time.  Owing to increasing number of calls, they were losing client calls consistently. They were muddling up the orders which order belong to which outlet location or directing the call manually to particular outlet. Our telephone call recorder GSM Voice Terminal XN520 Series has come up with this call routing features with IVR menu for choosing the near location outlet. So that things happens in smooth manner.

Voice Broadcasting

Aegis GSM Voice Terminal XN520 TURBO’s Voice Broadcasting is highly effective way of communication by businesses to improvise their services by gathering the genuine feedbacks from the customers.

Auto Dialer

An auto dialer feature of Aegis XN520 Turbo is operationally and economically feasible for any enterprise as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour.

IVR with Call Routing

Aegis XN520Turbo IVR with call routing lets you route your customer calls to teams or agents with a customizable call flow mechanism. Every keypress can be configured to trigger an action to optimize your call flow. For example, you could have your customer calls forwarded to your Support team when they press 1, and to somebody from Sales when they press

Easy to Install

GSM Voice Terminal XN520 TURBO plug and play installation procedure offers our customers an ease.

User friendly GUI

The interface design of Aegis GSM Voice terminal XN520 TURBO is clear, concise, institutive and responsive, which helps our users to utilize features efficiently.  

GSM Voice Terminal for Call Centers Segment

Aegis GSM Voice Terminal XN520 TURBO’s pursuits to deliver custom-made solutions for the call centers like Organizing long queues efficiently with skill based routing feature, alerting thousands of customers with new offers using voice broadcasting, improving employee performances and, prevent lawsuits are challenges using call recording are few solutions among the plenty of others. These advanced generation features not only become the building block of the root process followed to increase the efficiency, but also becomes the touchstone that will expand the revenue of the organization.

Call recording:

Contact center is valuable asset of any organization and help to focus on significant aspect of any organization i.e.  customer satisfaction in broadminded approach. Aegis Telephone Call Recorder, Aegis GSM Voice Terminal XN520 Series not only maintain the record to be in legal compliance, but also to improve the quality of calls and upgrade the skills reps, capture missed calls or other details, track information regarding customers and enhance customer service, develop customized products by isolating critical aspects of a conversation.

Auto Dialer:

The process of outreaching to thousands of customers by call representative of the organization using manual dialing is time consuming and tedious task. The giant organization of banks, insurance, airlines, internet service providers, travel, IT BPO, and so on; has their own call centers and perform outbound calls. It becomes imperative for these organizations perform their tasks efficiently and smartly. So, Auto Dialer is innovating solution that is operationally and economically feasible for especially call centers as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.

POP-UP:

Every time when call representative receives the inbound calls, its vital for them or business owner to handle the call efficiently. These pop-ups will illustrate the information regarding the caller such as caller id, name, phone number and provide agents the provision where they can add remarks for future use. Hence, this lessens call handling time, results into customer satisfaction, which proportionally add value to business. Besides this, pop-up characteristics like adding remarks provide an ease to filter out the desired data.

Voice broadcasting:

Voice Broadcasting is an attribute which will broadcasts a voice message to innumerable of customers in short while in the call centers. It’s the need of the hour to deliver the message short and concise so that it can hit the bullseye. Also, arranging a large number of representatives which also means substantially high investment; and manually delivering the message is monotonous task and can create ambiguity among the clients. Aegis has especially designed economical feasible voice terminal for call centers with voice broadcasting feature to abridge the gap and cut the share of investment.


“Panacea IT Solutions” is one of the best IT enterprises in the IT sector. Being in the service sector is one of their key aspect is delivering quality ridden customer support. They required a platform to entertain client questions and give quality customer support. Further, they needed previous call recordings to train future trainees.

IT industry is a blend of IT services and Business Processing Outsourcing (BPO). Offering clients, a quick and satisfactory solutions considered a noteworthy job in call center sector. Accordingly, Panacea IT solutions required a system that can specifically cost effective, innovative solution for following requirements:
•    Keep the track of inbound/outbound calls
•    Provide auto dialing
•    Management software for searching

Aegis gave “Panacea IT solutions” a GSM Voice Terminal with centralized management software which manages the all inbound/ outbound calls, do auto dialing and also perform dynamic advance searching conspicuously.
Benefits:
•    Can analyze call representative performance
•    Take the follow ups of missed calls

Key Advantages of GSM Voice Terminal for Share Broker

Aegis Informatics Private Limited, a New Delhi based enterprise was established in 2008, with the vision to provide world class quality Telephone Call Recorders and GSM Voice Terminals. Over the glorious 10+ years of history,  it has made its PAN Indian presence and also flying its wings to cater the Overseas market with the philosophy of Make in India.

It has become pivotal for Share Trading and broking companies to be in compliance with the RBI guidelines for its services and reach to remote locations with its new offers now and again. AIPL newly launched GSM Voice Terminal XN520 TURBO with Web based software abridge the gaps in this segment and improvise working process with the next generation features such as standalone call recording as well as web based recording of conversations, Centralized management software (CMS) for administration for multiple locations, Voice Broadcasting for new offers, Auto dialing, bulk SMS for offers and many myriads of other features. Aegis GSM Voice Terminal innovation is utilized broadly for the gold loan Services, personal loans, insurance services, mutual funds, microfinance part to viably oversee customer confronting exercises over numerous correspondence channels.

Call recording:  Market competition has lowered down the prices of GSM based call services and in future, is near to replacing service providers of analog and digital lines owing to bad maintenance and installation services at remote locations or less developed areas in India. Moreover, also adding futile amount on expenditure side in balance sheets.  Aegis GSM Voice Terminal XN520 TURBO not only maintain the record to be in legal compliance, but also to improve the quality of calls and upgrade the skills reps, capture missed calls or other details, track information regarding customers and enhance customer service. Our web based software not only offer dynamic searching facility of call logs but also manages the logs of multiple location at a centralized place.

Voice Broadcasting: Voice Broadcasting is an attribute which will broadcasts a voice message to innumerable of customers in short while. It’s the need of the hour to deliver the message short and concise so that it can hit the bullseye. Also, arranging a large number of representatives which also means substantially high investment; and manually delivering the message is monotonous task and can create ambiguity among the clients. Aegis has especially designed economical feasible voice terminal for Share Trading Firmss with voice broadcasting feature to spread their offers to their customers.

Call Routing: Arranging gateways to route the calls to specific department is a costly affair. Providing pertinent business solution for any problem is among the core values of Aegis. Newly developed GSM Voice Terminal XN520 TURBO brings the call routing service, which also fits share trading companies very well. GSM Voice Terminal XN520 Series with the feature of call routing directs the calls to department concern’s mobile phones by pressing numeric key such as “1 2 3…” for customer’s convenience, better management and delivering relevant information regarding services without wasting any time.

POP-UP: Every time when call representative of share trading firms receives the inbound calls, its vital for agent to handle the call efficiently. These pop-ups will illustrate the information regarding the caller such as caller id, name, phone number ,Customer id and provide agents the provision where they can add remarks for future reference. Hence, this lessens call handling time, results into customer satisfaction, which proportionally add value to business. Besides this, pop-up characteristics like adding remarks provide an ease to filter out the desired data.

Bulk Messaging:  This newfangled feature can trigger messages to pre uploaded contacts with one go by using web based software attached to the AIPL’s GSM Voice Terminal hardware. Every time the user can customize the message with latest offers. For Instance, To keep their customers updated about latest service offerings becomes vital to fetch the customers.

Auto Dialer: The process of outreaching to thousands of customers by share broking companies  manual dialing is time consuming and tedious task. Most of share trading firms have their own call centers and perform outbound calls. It becomes imperative for these organizations perform their tasks efficiently and smartly. So, Auto dialer is innovating solution that is operationally and economically feasible for especially NBFCs as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.

Beside these main features XN520 Turbo have provision of multi-party conference ,Click to Call , Voice Mail, Welcome Message for incoming calls and unwanted calls blacklist facilities

Aegis Fixed Cellular Terminal, A Comprehensive Offering For The Banking and Finance Industries

In 2008, the New Delhi-based company Aegis Informatics Private Limited was founded with the goal of offering GSM voice terminals and call recorders of the highest possible caliber. In its illustrious history of more than ten years, it has expanded its reach to the SAARC countries, the Middle East, and the European Union countries with the Make in India philosophy. Voice loggers for analogue and digital lines are among the many products offered by Aegis, including GSM voice terminals and fixed cellular terminal as well as USB voice loggers, PCI voice loggers, VOIP voice loggers, Standalone voice loggers, and PRI voice loggers.

To decrease fraud, settle disputes, and avoid lawsuits, SEBI released guidelines in 2012 requiring phone recording in the financial sector. The market demand was shaped at the time when Aegis introduced centralized management software with voice logger for analogue and digital lines to organize the call records of several locations at a single place. BSE is one of our clients who utilized this CMS and voice loggers’ combination. Recently, Aegis unveiled the GSM-based Voice Terminal to fill in the gaps in the financial industries and improve their core processes with clever features like call routing, welcome messages, click-to-call, auto dialers, and voice broadcasting. This can effectively increase the operational efficiency of the workplace by a factor of ten while lowering the cost amount from the annual budget. Its technology is widely used in the Banking and Financial Services sector to effectively manage customer-facing activities across a variety of communication channels. Investment property, financial planning and advice, lending, banks and credit unions, superannuation, managed funds, accounting, and tax specialists are frequent industry constituents.

One feature, call routing, is described along with examples of how it can be applied in banking and financial institutions:

Setting up gateways to direct calls to particular departments is an expensive endeavor. One of Aegis' fundamental principles is to offer the best business solution possible for each issue. The call routing service, which is compatible with the banking and financial industries and will lower costs for any firm, is also provided by the newly built fixed cellular terminal GSM voice terminal. 

One of the top providers of financial services and investment solutions is "Prudent Investors." They are highly known for making thoughtful, accurate selections for businesses, organizations, and individual investors. With more than 200 offices spread out across India, "Prudent investors" has had a significant impact in this market.

In the financial business, timely and relevant client connection is important. "Prudent investors" were unable to streamline their general client communication despite taking several initiatives. For the reasons listed below, a traditional landline telephone system encounters difficulty

1.  Oblivious of the client calls they missed. 

2.  Calls are manually transferred to the appropriate department.

3.  Person of concern is away from the city for business

Prudent investors purchased a GSM Voice Terminal XN520 Series with the function of call routing to direct calls to the person of concern's mobile phones and managing them through centralized software with full data of missed calls in order to provide a remedy for all the aforementioned barriers.