The Aegis GSM Voice Terminal XN520 TURBO Advance Features For Travel Segment

The Aegis GSM Voice Terminal XN520 TURBO tailored solutions such as Voice broadcasting for new offers, Auto dialer, click to call, multiple location-based call routing and Telephone call Recording for legal compliance are some of the few key features of our GSM Voice Terminal for hotels and resorts, airlines and travel agents. Aegis innovation empowers the cold face of travel organizations i.e. Reservations, Sales and Customer Service, to address the difficulties of constantly changing in a dynamic commercial center.

Call centers are generally in the travel organizations via Airlines, Travel Agent Chains, Hotel Chains, Loyalty Clubs and the preferences. Aegis GSM Voice Terminal XN520 series innovation empowers venture out organizations to impart effectively over numerous correspondence mediums, like voice broadcasting, auto dialing, welcome message, voice mailing facility and many others. Besides, the adaptability and dexterity of voice terminal innovation furnishes travel associations with the ability to manage the recurring patterns of everyday business exercises.

Case Studies:

Call Recording:

Recording calls is fundamental so as to keep up impeccable customer service in the travel industry. Regardless of whether it's with respect to appointments, grievances or general enquiries.  Call recording characteristic of GSM Voice Terminal XN520 Series benefits our customers with capturing client data, solving complaints, optimize staff performance, achieve compliancy and so on.

Call Routing:

“Organic for you” is a well-known outlet for Indian fitness ethicistic. They run 10 outlets in Tricity of Chandigarh, Mohali and Panchkula and are seeing development at a consistent rate. Their need of the hour is to easily accessible for orders and deliver the right ordered food to customers doorstep in less time.  Owing to increasing number of calls, they were losing client calls consistently. They were muddling up the orders which order belong to which outlet location or directing the call manually to particular outlet. Our telephone call recorder GSM Voice Terminal XN520 Series has come up with this call routing features with IVR menu for choosing the near location outlet. So that things happens in smooth manner.

Voice Broadcasting

Aegis GSM Voice Terminal XN520 TURBO’s Voice Broadcasting is highly effective way of communication by businesses to improvise their services by gathering the genuine feedbacks from the customers.

Auto Dialer

An auto dialer feature of Aegis XN520 Turbo is operationally and economically feasible for any enterprise as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour.

IVR with Call Routing

Aegis XN520Turbo IVR with call routing lets you route your customer calls to teams or agents with a customizable call flow mechanism. Every keypress can be configured to trigger an action to optimize your call flow. For example, you could have your customer calls forwarded to your Support team when they press 1, and to somebody from Sales when they press

Easy to Install

GSM Voice Terminal XN520 TURBO plug and play installation procedure offers our customers an ease.

User friendly GUI

The interface design of Aegis GSM Voice terminal XN520 TURBO is clear, concise, institutive and responsive, which helps our users to utilize features efficiently.  

GSM Voice Terminal for Call Centers Segment

Aegis GSM Voice Terminal XN520 TURBO’s pursuits to deliver custom-made solutions for the call centers like Organizing long queues efficiently with skill based routing feature, alerting thousands of customers with new offers using voice broadcasting, improving employee performances and, prevent lawsuits are challenges using call recording are few solutions among the plenty of others. These advanced generation features not only become the building block of the root process followed to increase the efficiency, but also becomes the touchstone that will expand the revenue of the organization.

Call recording:

Contact center is valuable asset of any organization and help to focus on significant aspect of any organization i.e.  customer satisfaction in broadminded approach. Aegis Telephone Call Recorder, Aegis GSM Voice Terminal XN520 Series not only maintain the record to be in legal compliance, but also to improve the quality of calls and upgrade the skills reps, capture missed calls or other details, track information regarding customers and enhance customer service, develop customized products by isolating critical aspects of a conversation.

Auto Dialer:

The process of outreaching to thousands of customers by call representative of the organization using manual dialing is time consuming and tedious task. The giant organization of banks, insurance, airlines, internet service providers, travel, IT BPO, and so on; has their own call centers and perform outbound calls. It becomes imperative for these organizations perform their tasks efficiently and smartly. So, Auto Dialer is innovating solution that is operationally and economically feasible for especially call centers as it helps the user’s efficiency by 200-300% by lessening idle time and proportionately expanding the discussion time every hour. Here, the user can import contact list, and then, software will start dialing numbers one after another, also keep the record of their date, time and feedback from the calls.

POP-UP:

Every time when call representative receives the inbound calls, its vital for them or business owner to handle the call efficiently. These pop-ups will illustrate the information regarding the caller such as caller id, name, phone number and provide agents the provision where they can add remarks for future use. Hence, this lessens call handling time, results into customer satisfaction, which proportionally add value to business. Besides this, pop-up characteristics like adding remarks provide an ease to filter out the desired data.

Voice broadcasting:

Voice Broadcasting is an attribute which will broadcasts a voice message to innumerable of customers in short while in the call centers. It’s the need of the hour to deliver the message short and concise so that it can hit the bullseye. Also, arranging a large number of representatives which also means substantially high investment; and manually delivering the message is monotonous task and can create ambiguity among the clients. Aegis has especially designed economical feasible voice terminal for call centers with voice broadcasting feature to abridge the gap and cut the share of investment.


“Panacea IT Solutions” is one of the best IT enterprises in the IT sector. Being in the service sector is one of their key aspect is delivering quality ridden customer support. They required a platform to entertain client questions and give quality customer support. Further, they needed previous call recordings to train future trainees.

IT industry is a blend of IT services and Business Processing Outsourcing (BPO). Offering clients, a quick and satisfactory solutions considered a noteworthy job in call center sector. Accordingly, Panacea IT solutions required a system that can specifically cost effective, innovative solution for following requirements:
•    Keep the track of inbound/outbound calls
•    Provide auto dialing
•    Management software for searching

Aegis gave “Panacea IT solutions” a GSM Voice Terminal with centralized management software which manages the all inbound/ outbound calls, do auto dialing and also perform dynamic advance searching conspicuously.
Benefits:
•    Can analyze call representative performance
•    Take the follow ups of missed calls